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Report on Webinar held at 2 pm on July 18, 2020.

The COVID 19 pandemic has brought unprecedented challenges to every country in the world, since all the countries are facing similar challenges, therefore knowledge sharing on the approaches and measures in dealing with covid-19 pandemic among the countries and stakeholders is critical for their effective response and swift recovery from the crisis. IMDR has started a new series of meet-up for our students, wherein, resource persons who are witnessing such economic upheavals in different parts of the country will join us to share how business and economies are preparing to unlock and overcome the challenges in from of them.

Under this initiative IMDR Pune invited Mr. Mukesh Dhawan from Malaysia on Monday, 20th July 2020. He is the CEO of Zurich Insurance Company Ltd. Takaful Malaysia. He is responsible for executing Zurich’s strategic priorities to gain a more profitable foothold.

He is alumnus from PGDM Batch of 1992-94. The webinar was conducted for the students of PGDM-II. He discussed about his significant learning from his alma-mater IMDR Pune.

The session was interactive and followed smoothly. Students learnt about how the Malaysian economy dealt with pandemic with fast reaction time and adopting the rule ‘safety 1st’. Smooth communication and discipline of the public largely helped to combat the ongoing pandemic. Tourism and Airlines were impacted largely and it was booming in the country. Media also largely helped the economy as it was realistic yet positive.

He also shared his experience in the insurance sector and his career path. He mentioned about the new ethics that are required while interacting through an online platform. He emphasised that adaptability, empathy and mental agility were the key to move ahead in dynamic situations.

He explained about the different streams that were offered in insurance sectors such as Risk management, Customer management. He mentioned that Sales technology is a large part of insurance.

The session was interactive and very insightful as students got plenty of opportunities to interact with the speaker.