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per month per team. In terms of cost, the savings are What’s Next? Embracing AI and LLMs
substantial when scaled across departments. While our current toolkit has significantly enhanced
operational efficiency, we see the next major leap
One of the key advantages here is that VBA doesn’t in intelligent automation. Artificial Intelligence and
require high-end technical know-how. Most team Large Language Models (LLMs) represent a practical
members with basic Excel proficiency can be trained and promising path to augment human decision-
to create or modify these macros—making it a truly making. From AI-driven chatbots to productivity
democratized innovation. tools available in the market that assist in drafting
emails or summarizing reports, we’re actively
Data-Driven Decisions with Python & Power BI exploring pilot projects aimed at streamlining
Another step in our innovation journey has been the complex tasks and freeing up employees to focus on
use of Python scripts to extract and compile data higher-value work.
from multiple disparate sources—SharePoint lists,
Excel files, internal databases, and even web-based However, it’s important to remember that
tools. By creating an automated pipeline, we’ve organizations don’t need to wait for big AI projects
moved away from manual downloads and copy- to start saving costs and improving efficiency.
pasting, ensuring cleaner data and faster availability Innovation doesn’t always need to be high-tech; it
of insights. just needs to be high impact.
This structured data then feeds into Power BI Reflecting on my time at IMDR, key lessons of critical
dashboards, which provide real-time visualization thinking, decisive action, and curiosity—continue to
of key performance indicators (KPIs), workflow shape innovation journey. Breakthroughs arise not
bottlenecks, and SLA adherence. What used to take just from technology, but from empowered teams
multiple teams hours to compile every week is now applying simple tools creatively and purposefully.
available at a glance—anytime, anywhere. Real impact begins at the grassroots, where
collaboration and mindset drive lasting, meaningful
The benefits are tangible: improved agility in change.
decision-making, faster escalations, and a stronger
culture of accountability. Leadership can now shift
from reacting to proactively managing operations.
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