Page 26 - Connect 2022-23

Emotional Intelligence

A Crucial skill for budding managers

Emotional intelligence is a crucial skill for budding managers to
develop as it allows them to effectively understand and manage
their own emotions as well as those of their team members.
Emotional Intelligence start by developing an understanding of
your own emotions, triggers, and reactions. This help manager to
manage his/her emotions in a healthy way and avoid reacting
impulsively in stressful situations.
In case of pitching right customer for the financial product,
emotional intelligence can be a crucial component. The capacity
to identify, comprehend, and control one’s own emotions as well
as those of others is referred to as emotional intelligence. Selling
financial items to customers can benefit greatly from emotional
intelligence.
Developing a customer’s trust is a prerequisite for selling financial
items. Salespeople who possess emotional intelligence may find
it easier to relate to and connect with their clients in a way that
fosters trust and rapport. Salespeople that possess emotional
intelligence may find it easier to comprehend the requirements
and objectives of their clients. Salespeople can more effectively
offer suitable financial product to fit the demands of customers
by being aware of and understanding the emotions that influence
client behaviour. Emotional acumen can be useful.
It is important for every
budding manager, irrespective
of his specialisation, to study
and understand more about
emotional intelligence and
develop the right approach to
understand his or her emotions,
as well as develop the skill to
assess others emotions before
dealing with people. This
skill can lead to successful
career and strengthen the
professional relationships at
workplace.

Dr. Shruti Nagar

2022-23 22