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IMDR’s Journal of Management Development & Research 2023-24
nurturing organizational culture. With its sights set on global recognition, Infosys has implemented

quality systems and processes that have set industry standards in IT services. The company's

commitment to employee development is exemplified through world-class training programs and
the provision of Employee Stock Ownership Plans (ESOPs) to maintain high levels of motivation.

Acknowledged as a leading employer in India, Infosys employs economic value added (EVA) as a

performance metric, showcasing its dedication to excellence. Under the guidance of top

management, Infosys is poised for substantial growth in the IT consulting and services sector. Its
competitive advantage stems from a blend of core values, process-oriented operations, and a focus

on retaining customers.

Key operational processes defining Infosys include its global delivery model, adaptable business
approach, and commitment to quality systems. These processes are complemented by intangible

elements like an inclusive organizational culture, internal commitment, and an entrepreneurial

mindset. These cultural attributes, coupled with a commitment to exceeding expectations, have
played a pivotal role in ensuring customer satisfaction and nurturing enduring customer

relationships. (N. Mastakar & , B. Bowonder, 2005)
Here are some key factors contributing to Infosys' success in adopting agile workforce

management:

Cultural Shift: Infosys prioritized fostering a culture of agility, collaboration, and innovation

across its organization. It encouraged employees to embrace change, experiment with new ideas,
and adapt to evolving requirements.

Training and Development: Infosys made significant investments in training and enhancing the

skills of its workforce to prepare them for success in an agile setting. The company provided

extensive training initiatives covering various aspects of agile methodologies, tools, and best
practices to ensure employees were well-versed in agile methodologies.

Cross-Functional Teams: Infosys established cross-functional teams composed of individuals with

diverse skill sets and knowledge backgrounds to encourage collaboration, the exchange of ideas,
and collaborative problem-solving. These teams were given the authority to make independent

decisions and take ownership of project results.

Iterative Approach: Infosys adopted an iterative approach to project execution, breaking down

work into manageable increments and delivering value to customers in short cycles. This approach
allowed the company to gather feedback early and adapt its strategies accordingly, ensuring

alignment with customer expectations.
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