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Am I Scared ?

Hello Readers, theories to motivate people for better productivity.

I am a management student of They often fail in controlling the behaviour of
Pune’s Oldest B-School, Institute people. However, in case of the technology, these
of Management Development things do not come in between. The technology
and Research (IMDR). I have does all repetitive work without any emotions,
work experience with Tata egos, relationship complexities, or any such issues
Croma, BNY Mellon and Jardine where psychology dominates actions. These
Anand Kumar Lloyd Thompson (JLT). My work factors help a company in reducing the operating
experience is mainly in Financial Services costs, which leads to higher revenue.
(Operations). With my little knowledge and Yes, I know that in the history of mankind, humans
experience, I am putting forth these thoughts. have evolved significantly over a course of time.
This article refers to technology implementation at We have witnessed the changes and the results. We
operational level in organizations/corporates. have seen that the Stone Age ended after the
Technology is something we love to use. It makes emergence of Bronze Age and 8 then we stepped
our life easier and faster. Technology touches every into the Iron Age. When the Industrial Revolution
aspect of life. Right from opening our eyes with came, millions of jobs were eroded.
Whatsapp to ending our day with Snapchat. We do It was around 2006 when I used Automatic Teller
transactions through mobile (net banking) while Machine (ATM) for the first time. It amazed me
shopping, while ordering food, while dividing with the speed, accuracy, and mobility, but I never
contribution for a party and on many such occasion. thought how machine can eliminate around five
If you want to buy / rent a property rather than going employees from the bank.When I was working with
to a real estate agent, you log in to JLT, a whole team of 20 employees got dissolved
Magicbricks.com. If you want to buy or sell old because automation took their place.
products you visit Olx.com, Quikr.com and your Yes, I am Scared. What will happen to our
job is smoothly done.Technology has influenced generation who is going to be a part of the future
our daily routine to an extent that sometimes I feel workforce and in a country like India where the
my smartphone knows more about me than I know population is so high? Is there any answer to this?
myself. In conversation with Mr. Sharad Gandhi author of
However, the world behind all these is very AI & U: Translating Artificial Intelligence Into
different and disturbing. The operational processes Business, said ‘Yes there will be cut in the job but
behind all these are different. Companies want to new kind of job will also come into existence’.On
do cost-cutting with better quality and accuracy in asking which kind of jobs will be rising, he replied
the manufacturing of products and services. They ‘it is very difficult to say right now but that will
eliminate the need for human employees with happen.’
various technologies. Few months back,I had a
When I was working with JLT my Operation
chance to visit Times of India Printing Press in Pune
Manager Mr. Joel Dsouza always used to say that
where I saw only 35-40 employees who are the more complex work you will do the chances of
responsible for the production of four lakhs copies
survival is high.
of newspapers every day. The machines (robots)
On this note I can say “Yes, I am Scared” but to
perform almost 95% of the task.
survive and grow we must increase our
The technologies like Robotics, Automation,
competence, acquire new skills, ready to shake
Artificial Intelligence, and Data Mining have
hand with technology, we must look at those jobs
changed the way of operations. According to
which include human touch. With this, we will
management, getting the work done by humans is
achieve what we want.
most difficult.They require different motivational

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