Page 146 - IMDR JOURNAL 2023-24

IMDR’s Journal of Management Development & Research 2023-24

Understanding User Experiences with Educational ERP Solutions

Harshal Jiwtode* and Abhijeet Shivane**

*Student, Operations and Supply Chain Management, IMDR, Pune, Maharashtra, India (E-mail:

jharshal1410@gmail.com)

**Professor, Operations and Supply Chain Management, IMDR, Pune, Maharashtra, India (E-mail:
abhijeet@imdr.edu)

Abstract

Educational ERP Solutions: User Experience School, Colleges, Universities systems are buzzing with smooth
operations of efficiency but are students, teachers, and admins happy? This research dives deep into the user

experience of educational ERP solutions using surveys. Explored user satisfaction, the challenges they face
and their suggestions for improvement. By understanding their needs, we can build better, more user-friendly

systems that truly benefit everyone. The Gist: We surveyed users from various schools and universities.

Satisfaction levels varied with some users loving the system and others facing challenges. Complexity, limited
customization and technical difficulties were common pain points. User-friendliness depended on the specific

modules and individual experiences. Some praised the support team, while others struggled to get help. User’s
willingness to recommend the system depended on their experience and its perceived value. Participants shared

valuable suggestions for improvements from design to features. Impact: Developers and implementers can use
these insights to make informed choices. This leads to more effective and user-friendly systems that support

educational institutions better. The research highlights the importance of user involvement in design and

implementation. By listening to users, we can create systems that meet diverse needs and improve the
educational experience for all. This research is crucial for: Understanding user experiences with educational

ERP solutions. Helping developers and implementers create better system Ensuring the success of these

systems by involving end-users. Ultimately, improving the educational experience for everyone.

Keywords- Educational ERP, User Experience, User Satisfaction, Survey.

Introduction

Institutes are embracing tech tools like educational ERP systems to manage everything from student info to
finances. This sounds great, but there's a catch:

 People might resist change and struggle to use the new system. Imagine teachers confused by new
software.

 Training and support are crucial. Help everyone get comfortable with the system to avoid frustration.