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IMDR’s Journal of Management Development & Research 2023-24

the involvement of various factors and stakeholders, such as university management, administration, lecturers,
students, and other end users.

Challenges in the higher education sector include integration among different departments and units,
difficulties in accessing real-time information, and the need for agility in response time. ERP systems can help

resolve these difficulties by integrating departments, units, and subsystems into a single database and operating

with one Integrated system. Many education institutes have invested significantly in ERP systems to enhance
their daily operations and achieve better academic performance. However, the failure rate of ERP

implementation in the academic sector is higher compared to other sectors, and many implementations do not
deliver the expected results.

5.2.3 Enterprise Resource Planning (ERP) System in Higher Education: A Literature Review the Impact of

ERP System on Academic Performance: A Case Study Approach

ERP systems are the largest Integrated software applications adopted by universities, with significant

investments in their implementation. However, little research has been conducted regarding these systems in
a university environment. Most universities have implemented or are in the process of implementing an ERP

system, but existing ERP research has neglected the higher education sector worldwide.

ERP systems in higher education tend to be very expensive, take a relatively long time to implement, and can

be challenging for staff to use and implement. Universities are under pressure to change business processes,

reduce costs, meet customer demands, and comply with regulations. ERP systems create tensions regarding
the unique identity of universities. Universities are facing the dilemma of evolving their curriculum to reflect

the evolution of ERP systems and industry requirements.

Institutes achieving high process performance combine ERP functionality with business intelligence tools and

web self-service capabilities. Configuring an ERP system securely and integrating it with other products can

be challenging. Managing access and authorization roles for ERP and third-party software is a significant
overhead.

5.2.4 Cloud Based ERP Adoption in Educational Institutions

The paper discusses the theory of managing changes applicable to modules of a particular ERP platform,

Institute-level management processes, and lifecycles maintenance. This strategy is seen as appropriate for the
long-term sustainability of the ERP application enforced by constant updates. The paper also mentions the use

of a module that aims to reduce data entry work for faculty and administration by allowing them to snap images

of attendance sheets on their phones and digitize the information. The module uses an OCR engine in the cloud
to transform the images into tables and push the data to the database, which is then used to display appropriate

records on the ERP website.