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IMDR’s Journal of Management Development & Research 2023-24

their experience smoother and more efficient. This level of understanding of user needs is like having a
roadmap to guide the development and improvement of the software. By addressing these frustrations and

implementing solutions, the software can ultimately provide a better educational experience for all users. This
not only benefits current users but also has the potential to attract new users and improve the overall reputation

of the software. By continuously listening to and addressing user feedback, the software can evolve and adapt

to meet the ever-changing needs of the education system. In the end, it's all about prioritizing the user
experience and striving towards continual improvement.

6. Findings
 The research revealed a range of user satisfaction levels with some expressing positive experiences
and others encountering challenges.

 Common challenges included navigating complex interfaces, limited customization options, and

encountering technical difficulties.
 User-friendliness varied depending on the specific modules and individual user experiences.

 While some users praised responsive and helpful support, others reported difficulties accessing

assistance.
 The willingness to recommend the software depended on individual experiences and perceived value.

 Users suggested improvements in user interface design, customization options, integration with other
systems, and enhanced reporting functionalities.

 Many users appreciated the convenience and efficiency of the system, citing it as a valuable tool in
streamlining their workflow.

 Users mentioned the need for more user-friendly interfaces, increased customization options, and better
technical support.

 Many users highlighted the importance of seamless integration with other systems and the need for
enhanced reporting functionalities.

7. Suggestions
Based on the findings, the following suggestions are made:

 Prioritize user-cantered design: Focus on intuitive and user-friendly interfaces that cater to diverse
user needs.

 Offer flexible customization options: Allow users to adapt functionalities to specific institutional
requirements.

 Invest in robust and responsive support systems: Ensure prompt and efficient assistance to address

user concerns.