Page 155 - IMDR JOURNAL 2023-24

IMDR’s Journal of Management Development & Research 2023-24

 Promote ongoing user training and support: Equip users with the skills and knowledge to maximize
software utilization.

 Gather continuous user feedback: Actively collect and incorporate user insights into future
development efforts.

 The research also highlighted the impact of training and onboarding processes on user satisfaction.

 Many users expressed frustration with the lack of comprehensive training provided, leading to
difficulties in utilizing the software to its full potential.

 Those who received thorough training reported higher satisfaction levels and were able to fully
leverage the software's capabilities.

 The importance of ongoing support and updates was also emphasized, with users expressing the need
for timely bug fixes and new feature releases.

By addressing these suggestions and actively engaging with user experiences educational ERP solution
providers can enhance user satisfaction, optimize software usability and ultimately contribute to a more

efficient and effective learning environment.

References
 Noaman, A. Y., & Ahmed, F. F. (2015, January 1). ERP Systems Functionalities in Higher Education.
Procedia Computer Science; Elsevier BV. https://doi.org/10.1016/j.procs.2015.09.100

 Ningappa, B. P. B. (2020, February 11). Enterprise Resource Planning (ERP) System in Higher

Education: A Literature Review. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3536089
 Ahmad Saleh Shatat (2019, May 27) the Impact of ERP System on Academic Performance: A Case

Study Approach. https://www.worldscientific.com/doi/abs/10.1142/S0219649219500187

 Raikar, K., Parikh, A., Ekbote, A., & Singh, R. (2021, January 1). Cloud Based ERP Adoption in
Educational Institutions. Social Science Research Network; RELX Group (Netherlands).
https://doi.org/10.2139/ssrn.3867951

 Scope of Cloud Computing in Indian Technical Education. (2015, December 1). IEEE Conference

Publication | IEEE Xplore. https://ieeexplore.ieee.org/abstract/document/7604565/
 MasterSoft ERP Solutions Pvt. Ltd. Official Website, https://www.iitms.co.in/