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IMDR’s Journal of Management Development & Research 2023-24

 Employee perspective:
1. Difficulty navigating the software: Clients frequently encounter difficulties navigating

complex interfaces and functionalities. They struggle to locate specific features or complete

tasks efficiently.
2. Limited understanding of the software capabilities: Clients may not fully grasp the full

potential of the ERP solutions due to inadequate training or unclear documentation. This can
lead to underutilization of valuable features.

3. Inadequate support: Clients may feel their concerns are not addressed promptly or
satisfactorily by the support team. This can lead to negative experiences and a sense of being

unsupported.

By combining these diverse data collection methods, we can create a richer and more nice understanding of

user experiences with educational ERP solutions. The combined approach strengthens the research
methodology and provides valuable insights for various stakeholders, including software developers,

educational institutions and ultimately all those involved in the educational ecosystem.

5. Data Analysis
We crunched numbers and analysed words to understand what users really think.

 Number magic: We used stats to summarize key trends (like how many people are happy/unhappy).
 Word detective: We grouped similar comments to uncover recurring themes (like "difficult

interface").
 Combining forces: This double-pronged approach gave us a complete picture of user experiences.

Here's what we found:

 Numbers told us how many users faced challenges, but not why.
 Words explained their frustrations (confusing interface, no support).

 Together, they painted a vivid picture of user needs (training, user-friendliness).
This analysis is like having a superpower:

 Understanding user needs helps developers make better software.

 Schools can choose systems that work for everyone, not just the tech-savvy.
 Ultimately, it's about improving the educational experience for all.

The words used to describe their frustrations, such as "confusing interface" and "lack of support," were

common themes among the users. These issues were not isolated incidents, but rather widespread challenges

that many faced when using the software. However, when combined, they formed a clear and detailed picture
of the user's needs. The users expressed a desire for more training and a user-friendly system that would make