Page 152 - IMDR JOURNAL 2023-24

IMDR’s Journal of Management Development & Research 2023-24

Data collection:
 Quantitative data: The questionnaire gathered data on user satisfaction levels through questions like

the one included in the example (1-5 rating scale).

 Qualitative data: Interviews provided deeper insights through open-ended questions allowing
participants to elaborate on their experiences with the educational ERP solutions.

This included:
 Challenges: Users described specific difficulties encountered such as navigating complex interfaces,

limited training opportunities and encountering technical issues.
 Positives: Users shared positive aspects like improved efficiency in tasks, streamlined communication

channels and better data accessibility.

 Needs: Participants expressed their desired improvements such as user-friendly interfaces, role-
specific features and readily available support.

B. Experiential Analysis:
Internship experience: 6-month internship at an educational ERP company gave the following insights:

 Observations: I observed about the company's development process, user support practices and the
common concerns raised by users.

 Case solved: "My internship at Educational ERP allowed me to observe first-hand the challenges users

face with the software. While the company prioritizes user-friendly design, some features still present
navigation difficulties. Additionally, during my internship, I had the opportunity to handle a case for

Educational Society. Their staff struggled with integrating the attendance module with their existing
payroll system. By collaborating with the development team, I was able to implement a customized

solution that addressed their specific needs. This experience highlighted the importance of user
feedback and collaboration in overcoming implementation hurdles."

C. Expert Opinions:

 Conversations: While not directly included in your survey but considered incorporating insights from
informal conversations with managers and employees at the educational ERP company.

 Management perspective:
1. Resistance to change: Educators and staff usually resist to traditional methods and may be

hesitant to adopt new technology.
2. Technical issues and bugs: Unexpected technical issues and software bugs disrupt workflows

and lead to negative user experiences.

3. Limited customization: The inability to customize the system to specific needs make it
challenging to integrate it seamlessly into existing workflows.