Page 164 - IMDR JOURNAL 2023-24

IMDR’s Journal of Management Development & Research 2023-24

Viksit Bharat: AI – Powered Revolution in Human Resource Management

Vaishnavi Joshi* and Samrudhi Gade**

*Student, PGDM, Human Resource Management, IMDR, Pune, Maharashtra, India (E-mail:

jvaishnavi192@gmail.com)

**Student, PGDM, Human Resource Management, IMDR, Pune, Maharashtra, India (E-mail:
samruddhigade002@gmail.com)

Abstract
Human Resources (HR) faces challenges like rising talent acquisition costs, evolving employee expectations,
and data overload. Artificial Intelligence (AI) offers solutions by streamlining HR processes. This paper

explores AI’s impact on recruitment, training, performance management, and employee engagement. AI tools

like Mya and Arya are used in recruitment for screening, interviews, and on boarding. AI personalizes training
programs, provides coaching, and supports reskilling/upskilling. AI in employee engagement delivers

individual experiences, personalized feedback, and sentiment analysis for a healthy work environment.
However, balancing AI’s role in retention with data privacy is crucial. Generative AI (GenAI) in performance

management offers unbiased feedback, facilitates conversations, and develops goals, leading to reduced bias,

improved productivity, and increased fairness. Challenges include the need for AI-related skills and the
difficulty of AI handling human aspects like empathy. Despite these challenges, AI benefits HR with time and

cost efficiency, error detection, focus on strategic activities, enhanced learning, and cost reduction. AI
integration is key to building more efficient, effective, and engaging workplaces, advancing HR practices in

the Fourth Industrial Revolution.
Keywords: Artificial Intelligence, Generative AI, Workplaces, Engagement

Introduction
In companies’ human resources (HR) are essential because they serve as a connection between management

and staff. They are responsible for attracting, retaining, and developing talent, ensuring a positive work

environment, and aligning employee needs with organizational goals. However, the current landscape
presents several challenges for HR departments, including:

• Rising talent acquisition cost: Finding and hiring qualified candidates is getting increasingly difficult

and expensive.

• Evolving employee expectations: The workforce today demands personalization, flexibility, and
meaningful work experiences.