Page 16 - IMDR EBOOK 20 OCT 2020

"Pandemic and Beyond: Naviga ng the New Normal" E - Book Year 2020

4. Findings
4.1 Perception About Impact of COVID-19 on Business Operations

78% respondents acknowledged that the pandemic had a negative impact on business
operations, while 12% noted that it had a positive impact. 10% said that COVID-19 had
neither positive nor negative impact on business operations. Details are given in Table 4:

4.2 Challenges Faced due to COVID -19
50% respondents reported reduction in corporate spending, while 56% observed that
they had difculty in staying connected with customers.
44% reported decrease in productivity due to remote work. This included delays in
manufacturing and logistics, lack of supply of raw materials and delays in fullling
orders. In addition for some, the nature of work itself was hampered due to remote work
As one respondent noted, “As we deal with lot of condential data, providing access to
team members remotely is a challenge”. For those in businesses such as hospitality,
airlines and allied businesses, productivity is at a standstill. As one respondent noted,
“Our clients are hospitality businesses. Till they are not up and running, no major
business will take place”.

22% reported issues with employee morale while 8% said that employee layoffs would be
a challenge.

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