Page 74 - IMDR Journal 2025
P. 74
Research Article
Williams, E., Brown, T., & Davis, K. (2022). Ethical 4.Type of Insurance Held: Health Insurance,
Concerns in AI-Driven Insurance. Ethics and AI Journal. Auto Insurance, Both, Other.
APPENDIX
Survey Questionnaire
The following questionnaire was used to collect primary
data from policyholders in India. The survey aimed to assess
consumer perceptions of AI-driven claims processing,
focusing on efficiency, trust, fairness, and transparency.
Section A: Demographic Information
1. Age Group: Under 25, 26–35, 36–45, 46–55, Above 55.
Section B: Awareness and Experience with AI
5. Are you aware that your insurer uses AI for claims
processing? Yes, No.
2. Gender: Male, Female, Other, prefer not to say.
6. How satisfied are you with the time taken to process
your claim? Very Satisfied, Satisfied, Neutral,
Dissatisfied, Very Dissatisfied.
3. Location: Urban, Rural.
7. Have you ever interacted with an AI-driven system
(e.g., chatbot) for claims processing? Yes, No.
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