Page 134 - IMDR JOURNAL 2023-24

IMDR’s Journal of Management Development & Research 2023-24

proactive and strategic approach from the HR department. HR may play a significant role in driving
organisational performance and assisting them in thriving in the face of ongoing change by

comprehending shifting goals, embracing technology, and resolving new issues.

2. Role 0f Technology in Managing Human Relations

Technology affects both the personal and professional spheres in managing human relations in a variety of
ways. Technology helps in Managing human relations in the following ways:

• Communication & Collaboration: Through social collaboration platforms, video conferencing, and
instant messaging, technology makes communication easier and faster. This promotes open

communication, enhances teamwork, and bridges geographical gaps.
• Efficiency & Automation: Routine chores like performance appraisals, scheduling, and

administrative procedures are streamlined by software, freeing up time for strategic initiatives and

interpersonal interactions. Additionally, by offering information on employee engagement, happiness,
and trends, it facilitates data-driven decision-making.

• Learning & Development: Employee skills and knowledge are improved through the flexible and
individualised training options provided by online learning platforms. Applications for virtual reality

produce immersive learning environments, increasing the effectiveness and engagement of teaching.

• Global Workforce Management: Technology fosters collaboration and cross-cultural understanding
by bringing together disparate teams from around the world. Flexible work schedules made possible

by remote work tools encourage work-life balance and draw in talent from larger pools.
• Accessibility & Inclusion: By enabling people with impairments to engage fully in the workforce,

assistive technologies foster inclusion and diversity. Language obstacles are overcome via

communication solutions that include features like captioning and translation.

Role played by technology in Human Resources Management:

Technology results in executing their jobs efficiently, take better decisions for the organization and put
in efforts for optimal productivity of their staff. Use of technology ensures accuracy. Automation used reflects

in profit augmentation through enhanced efficiency and productivity. Improved HR management helps HRM
to use the hidden potential of the employees. Employees great freedom to express their ideas for improvement

of the systems and procedures. Interactive performance appraisal systems can be used for rational assessment

of the employee performance. HRM can organize webinars to update the knowledge of the employees.
Recruitment of the employees can be speedier using the technology. Documentation and employees record

keeping is easier and effective. Use of technology does not result in threat to employment. Technology has
significantly altered corporate working cultures, which has also had an impact on the human resources sector.