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● Fatma, M., & Rahman, Z. (2016, March 1). The CSR’s influence on customer responses in

Indian banking sector. Journal of Retailing and Consumer Services.

https://doi.org/10.1016/j.jretconser.2015.11.008

8. Reference
● https://www.kotak.com/en/investor-relations/financial-results/annual-reports.html

● https://www.kotak.com/bank/mailers/annualreport/

● https://www.kotak.com/en/about-us/corporate-responsibility/csr.html
● https://www.kotak.com/en/about-us/sustainability/csr.html

● https://sdgs.un.org/goals/goal4
● https://sdgs.un.org/goals/goal4#progress_and_info

● https://www.kotak.com/content/dam/Kotak/investor-relation/Financial-Result/Annual-
Reports/FY-2023/kotak-mahindra-bank/kotak-mahindra-bank-limited-FY22-23.pdf

● https://www.kotak.com/content/dam/Kotak/investor-relation/Financial-Result/Annual-

Reports/FY-2022/kotak-mahindra-bank-21/Kotak-Mahindra-Bank-Limited.pdf
● https://www.kotak.com/content/dam/Kotak/about-us/integrated-report-fy2021.pdf

● https://www.kotak.com/content/dam/Kotak/investor-relation/Financial-Result/Annual-
Reports/FY-2020/kotak-mahindra-bank/Kotak_Mahindra_Bank_Limited_FY20.pdf

● https://www.kotak.com/content/dam/Kotak/investor-relation/Financial-Result/Annual-

Reports/FY-2019/kotak-mahindra-bank/Kotak_Mahindra_Bank_Limited_FY19.pdf

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